Refund Policy
Refund Policy
Last Updated: June 2026
1. Introduction
Thank you for choosing Minovox Ed Tech Pvt Ltd. We strive to provide high-quality educational programs, webinars, digital services, and professional solutions.
This Refund Policy outlines the terms and conditions under which refunds may or may not be granted.
2. Webinar & Training Registrations
Refund eligibility depends on the nature of the purchase and the stage of service delivery.
- Duplicate payment for the same registration.
- Payment deducted but registration not completed.
- Event canceled by Minovox without an alternative session.
- Technical failure from our side preventing service delivery.
- Change of mind after purchase.
- Failure to attend the webinar.
- Missed sessions.
- Personal scheduling conflicts.
- Access links or materials already delivered.
- Dissatisfaction due to personal expectations.
- Violation of Terms & Conditions.
3. Digital Products
Digital products including training materials, templates, recordings, downloadable resources, guides, and educational content are generally non-refundable once access has been granted.
4. Consulting & Professional Services
Refund requests related to website development, digital marketing, AI automation, consulting, branding, and other custom services shall be reviewed according to the specific project agreement.
Completed work, delivered milestones, and approved deliverables may not qualify for refunds.
5. Event Cancellation by Minovox
If Minovox cancels an event, webinar, workshop, or training program, participants may receive:
- Full refund.
- Credit toward a future event.
- Access to a rescheduled session.
6. How to Request a Refund
To request a refund, please provide:
- Full Name
- Registered Email Address
- Mobile Number
- Transaction ID
- Date of Payment
- Reason for Refund Request
7. Refund Review Process
Every refund request is reviewed individually. Submission of a request does not automatically guarantee approval.
Minovox reserves the right to request additional information before making a final decision.
8. Refund Processing Timeline
Approved refunds are generally processed within 7–14 business days.
Actual credit timelines may vary depending upon banks, card issuers, payment gateways, and financial institutions.
9. Chargebacks & Payment Disputes
Customers are encouraged to contact Minovox before initiating chargebacks or payment disputes.
Fraudulent disputes may result in account suspension or legal action where applicable.
10. Limitation of Refund Liability
The maximum refund amount shall not exceed the amount actually paid by the customer for the relevant service.
11. Changes to This Policy
Minovox reserves the right to modify or update this Refund Policy at any time.
Updated versions will be published on this page.